Refunds & cancellation

Cancelling

You can cancel any time: open your studio, click Billing, then cancel your plan. You won't be charged again, and your paid features stay active until the end of the period you've already paid for.

Refunds

If you're not happy within 7 days of your first payment and you've made fewer than 5 clips on your paid plan, contact us and we'll refund that first payment in full.

After that, payments for the current month aren't refundable, but you can cancel to stop future payments. If something went wrong on our side, like a failed clip or a double charge, contact us and we'll put it right.

Credits instead of a refund

When something goes wrong, we may offer you clip credits instead of money back, for example if a clip failed or a video didn't process properly. Credits are added to your account straight away, never expire, and each one makes one extra clip. Credits are always optional. If you're entitled to a refund and would rather have your money back, just say so.

Credit packs

Credit packs are a one-off purchase. Unused credit packs can be refunded within 14 days of buying them. Once you've used any credits from a pack, that pack can't be refunded. Credits can't be swapped for cash.

How to ask

Contact us with the email address you signed up with. Refunds go back to your original payment method and usually arrive within 5 to 10 working days.

This doesn't affect your statutory rights.